Privacy policy

Who we are

Flower Daise is a florist at Shop 20, Mountain Gate Shopping Centre, 1880 Ferntree Gully Rd, Ferntree Gully VIC 3156. In this policy, “we” and “us” means Flower Daise. We handle personal information in line with the Australian Privacy Principles.

What we collect

• Your details: name, email, phone number and billing address.
• The recipient’s details: name, delivery address, phone number and any delivery notes.
• Your order: what you bought, the delivery date, and your card message.
• Payment: payments are processed by our payment provider. We never see or store your full card number.
• Website use: our website uses cookies to keep your cart working and to help us understand how the site is used.

Why we collect it

We use your information to make and deliver your order, contact you or the recipient about it, answer your questions, keep business and tax records, and improve our service. If you tick the box to hear from us, we’ll also send you occasional news and offers. You can unsubscribe at any time using the link in any email.

Who we share it with

We only share what’s needed to get your order there:

• our delivery drivers (the recipient’s name, address, phone and delivery notes)
• our payment provider, to process your payment
• Interflora, if you send flowers interstate through their network
• the companies that host our website, email and accounts, who keep your information on our behalf
• government or law enforcement, but only when the law requires it.

We never sell or rent your information. Some of these services may store information outside Australia; when they do, we use well-known providers that protect it.

Card messages

Your card message is printed as you write it and goes with the order. Only our team sees it while making the order. We never share card messages or recipient details on social media.

Keeping it safe

We keep your information on secure systems and only our team can access it. We keep order records for as long as we need them for the business and the law (for example, tax records), and then delete them.

Seeing or correcting your information

You can ask to see the information we hold about you, or ask us to correct it, at any time. Just call or email us and we’ll respond within 30 days.

Questions or complaints

If you have a question or a concern about your privacy, please contact us first so we can put it right: phone 03 9758 5407 or email hello@flowerdaise.com.au. If you’re not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated November 2026.