Your questions, answered

Place your order by 2pm on a weekday, or by 12pm on a Saturday, and we can deliver it the same day. Later orders go out on our next delivery day. Around Valentine’s Day and Mother’s Day we sometimes stop taking same-day orders a little earlier, as those are our busiest days of the year.

Our drivers cover Ferntree Gully and well over 100 suburbs around Knox, the Dandenong Ranges and Melbourne’s east. The Delivery page lists them all, and you’ll also choose your suburb from a list at checkout. If yours isn’t there, give us a call and we’ll see what we can do.

The fee depends on the suburb, and you’ll see it in your order total at checkout, before you pay anything.

Deliveries to homes arrive by 7pm. Businesses and schools are delivered during their opening hours, before they close, so if the person finishes early, pop their finish time in the delivery notes. We don’t set delivery times for everyday orders, and we don’t deliver on Sundays or public holidays.

Yes. At checkout, tick This order is for a funeral and add the funeral home or venue and the time the service starts. We’ll make sure your flowers arrive at least 1 hour before it begins. Please place funeral orders by 12pm the day before. If the service is on a Saturday, call us first on 03 9758 5407.

We’ll leave the flowers somewhere safe and out of the sun, where they’ll be found. If there’s no safe place, we bring them back to the shop and ring you to rebook the delivery. A second delivery fee applies.

Every order includes a small florist card (9.5 × 6.5cm) at no charge. Write your message at checkout, exactly as you’d like it printed, and remember to sign it so they know who it’s from. If you don’t want a card, just type “No message”.

You can. Tick Send anonymously at checkout and we won’t share your name with the person receiving the flowers, unless the law requires us to.

Each design is made by hand on the day, using the freshest flowers we have. Because flowers are seasonal, yours may differ a little from the photo, but the colours, style and size will match. If a particular flower is out of season, we’ll use the best alternative of equal or greater value.

Lilies, roses and tulips are often sent while still closed, so they open over the following days and last longer. Have a look at our flower care tips to help them along.

Of course. Choose Pickup at checkout and collect from us at Shop 20, Mountain Gate Shopping Centre, Ferntree Gully. We’re open Monday to Friday 9am to 6pm and Saturday 9am to 5pm, and closed on Sundays. Please allow at least an hour after ordering, and collect before 5pm on weekdays or 4pm on Saturdays.

We can, through the Interflora network of florists around Australia and the world. Call us on 03 9758 5407 and we’ll organise it for you.

Weddings are our speciality. Take a look at our wedding flowers, then tell us about your day and we’ll put together a quote.

We’re sorry. Please let us know the same day if you can, by phone or email, and send a photo if possible. We’ll put it right.