Terms & refunds

Prices and payment

All prices are in Australian dollars and include GST. Payment is taken when you place your order. If we’ve made an obvious pricing mistake on the website, we’ll contact you before making anything, and you can choose to go ahead at the right price or get a full refund. Looking for something outside our listed sizes? Call us on 03 9758 5407 and we’ll design it for you.

Same-day delivery

For same-day delivery, order by 2pm Monday to Friday or 12pm Saturday. Orders after that go out on the next delivery day. On our busiest days, like Valentine’s Day and Mother’s Day, we may close same-day orders earlier or deliver throughout the day rather than at a set time.

Delivery

• Delivery times: we deliver to homes by 7pm, and to businesses and schools during their opening hours, before they close. If the recipient finishes early, add their finish time in the delivery notes and we’ll get there before then. If the date you’d like isn’t available at checkout, call us on 03 9758 5407 and we’ll see what we can do.
• Addresses: please check the recipient’s name, address and phone number carefully. If an address is wrong or incomplete, we’ll try to call you or the recipient, but a redelivery fee may apply. It depends on the new delivery address, and we’ll tell you the amount before we send it out again.
• Nobody home: if the recipient isn’t home, we’ll leave the order in a safe, shaded spot where they’ll see it. If there’s no safe spot (for example a locked gate), we’ll take it back to the shop and call to arrange redelivery; a new delivery fee applies. If you ask us to leave it unattended and the recipient is away, we can’t replace or refund it.
• Hospitals, workplaces and funeral homes: we deliver to reception. Please tell us the ward, department or service time in the delivery notes.
• Funerals: we don’t offer set delivery times for everyday orders. For funerals, tick “This order is for a funeral” at checkout and tell us the venue and service time (order by 12pm the day before), and we’ll deliver at least 1 hour before the service starts. For a Saturday service, please call us first.
• Delivery areas: we deliver to the suburbs listed on our Delivery page, and the delivery price shows at checkout. For interstate orders, we can send through Interflora’s florist network.

Pick-up

You can collect your order from our shop at Shop 20, Mountain Gate Shopping Centre, 1880 Ferntree Gully Rd, Ferntree Gully, Monday to Saturday (we’re closed on Sundays and public holidays). Choose pick-up at checkout and order at least 1 hour before closing.

Changing or cancelling an order

• Need a different date or address? Let us know at least 24 hours before delivery and we’ll change it for free. With less notice we’ll do our best, but a fee may apply.
• To cancel, contact us at least 24 hours before delivery and we’ll refund you less a $20 administration fee.
• Once an order has been made or is out for delivery, it can’t be cancelled. We may be able to redirect it; a fee may apply.

Seasonal flowers and substitutions

Flowers are a natural, seasonal product, so every design is a little different from the photo. We always match the colours, style and value of what you ordered. If a flower isn’t available, our florists swap it for the best seasonal alternative of equal or greater value. We may also change the vase or container to one of the same standard. If a hamper item isn’t available, we’ll replace it with something of equal or greater value, and contact you first if it’s a big change.

Card messages

Every order includes a small card with your message, printed as you type it at checkout. We don’t change your wording, so please check spelling and names. Please sign your message so the recipient knows who it’s from. If you choose to send anonymously, we won’t share your details with the recipient. We will share them with the police or other authorities where the law requires it. We may refuse or cancel any order, and refund it, if we believe it could cause distress or harm to the recipient.

Alcohol

We can only send alcohol together with flowers, plants or a gift. You must be 18 or over to order it. Orders with alcohol are never left unattended: someone aged 18 or over must receive them. If nobody of age is there, we’ll arrange redelivery and a fee may apply.

If something isn’t right

We want you to be happy with every order. If your flowers arrive damaged, the order is wrong, or the flowers don’t last as long as they reasonably should, please contact us as soon as you can (ideally within 48 hours) and send a photo if possible. We’ll put it right with a replacement or a refund. Please keep the flowers until we’ve spoken, as we may ask to see them or collect them.

We don’t offer refunds for change of mind or for normal differences in flower variety, colour or shape. Please follow the care card that comes with your flowers; cut flowers last longer in fresh water, away from heat and fruit.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Gift cards

Gift cards are valid for 3 years from the date of purchase and can be used online or in store. They can’t be exchanged for cash. Treat them like cash: we can’t replace lost gift cards.

Photos of our work

We love sharing what we make. We may photograph your order and share it on our website or social media, but never with the recipient’s name, address or card message.

Your privacy

We only use your details to process and deliver your order and to contact you about it. We don’t sell your information, and we only share it when we have to, such as with our delivery driver, a payment provider, or when the law requires it. Read our full Privacy Policy.

Contact us

Flower Daise, Shop 20, Mountain Gate Shopping Centre, 1880 Ferntree Gully Rd, Ferntree Gully VIC 3156. Phone 03 9758 5407, email hello@flowerdaise.com.au.

Last updated November 2026.